managed services calgary - FAQ
What are the benefits of Managed Services?
GE Managed Services Calgary monitors all IP based devices at your site. Strong and reliable remote monitoring provided through GE Managed Services allows you and GE to become proactive and eliminate problems before they occur.
GE Managed Services is not located locally at your office location. Our servers are off site at the GE data hive in Calgary which is a secure off site facility. The GE Managed Services software solution will email you even if your email server or internet is down.
GE Managed Services has a robust notification engine to keep technicians informed when problems are identified in an environment. The alerting engine is closely tied to the monitoring engine. Based on the monitoring being performed, you can define search strings, thresholds, events or many other parameters with alerts sent to any user or external individual.
Alerts themselves can take many forms including trouble ticket creation, email, text message to pager or phone and can be scheduled via the IT Manager to ensure that the appropriate people are being notified. Additionally, with automatic alert escalation capabilities you can ensure that no alerts are missed and that the appropriate action is taking place with a quick resolution.
Leveraging the power of Microsoft's Windows Services Update Server (WSUS), GE Managed Services provides fast and reliable patching capabilities on servers and workstations to help you proactively defend against network threats and outdated software versions. Tailored to fit within GE Managed Services, the WSUS enabled Patch Management functionality offers administrators a simplified per customer view and provides automatic patch scanning, identity and deployment.
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