computer support calgary - FAQ
What computer IT credentials does your IT support team have?
Our team of highly skilled professionals brings you over 35 years combined experience in the computer Information Technology industry. Our computer network expertise and experience helps us implement the perfect communication solutions for your unique business needs.
Our Calgary computer network technicians includes experts in firewall configuration and installation, server installation and configuration, Microsoft Certified, Oracle, Object Oriented Programming, Blackberry (BES) servers, Wireless Networking, software installation and support, specialized support for various oil and gas software programs.
How long has Global Edge been providing computer support in Calgary?
Global Edge has been providing computer network support in Calgary for over 17 years. We have established a reputation for quality work and speedy response times at a fair price. Our longevity in this business is due to our ability to stay connected with the latest technologies and understanding how this technology can best be deployed to support and grow your business.
What computer network areas does Global Edge specialize in?
We are moving our office to a new location in Calgary. Can you move our entire computer network for us?
Yes, we are very experienced in moving entire computer networks. We use a systematic approach which includes dealing with all aspects of the network move:
Ensuring the new workspace will have the needed network jacks, cabling, server room, firewall, Internet service
labelling all computers and related equipment so that everyone gets their proper equipment at the new office
working after hours and on weekends to ensure your company experiences minimal downtime.
Can you upgrade our MS Exchange Server?
Yes, we provide the following services for MS Exchange Server:
Install and Configure Exchange
Support and Troubleshoot Exchange
Exchange server Baseline Audits
exchange clustering and backup
Exchange Backup & Recovery
Exchange clustering
Multiple exchange server configurations
Backup Mail servers
More details on our Exchange expertise and services on our MS Exchange page
Do you offer after hours computer network support in Calgary?
Yes, we offer our Calgary customers and their remote computer network locations 24/7 IT support on a monthly contract basis. This support can include telephone support and onsite support.
Can you monitor our computer network?
Global Edge Systems & Wireless Inc. provides managed service providers (MSPs) with industry-leading software to remotely service small and medium-sized business customers.
faster implementation of IT resources
higher levels of security and reliability within the IT environment
lowered operating costs and improved ROI
more efficient management of in-house resources and personnel
better systems performance
less downtime and better customer service
Regular maintenance of your computer network is a preventative measure that protects you against major meltdowns like failing hard drives, lost data, slow or full mail servers. Global Edge can provide daily and/or weekly computer network maintenance that is appropriate to the scope of your network.
Computer Network Maintenance may include:
daily tasks
Verify Backups on a daily basis.
Check Event Logs for underlying issues.
Disk integrity checks on all servers.
Monitor storage availability.
Resource monitoring
weekly tasks
Verify Backups by performing limited restore from tape.
Verify raid drives are good and fans are operational. Check for overheating and any environmental issues.
Check Event Logs for underlying issues.
Disk integrity checks on all servers.
Monitor storage availability.
Resource monitoring.
Can you help us implement an IT disaster recovery plan?
Yes we can. This plan can include local backup of data to full redundant servers off-site. We can help you achieve your SLA on everything from files to email.
Do have an online IT help desk?
Yes, for our regular customers we install an online computer network trouble-ticket system so they can report any ongoing IT issues. Our technicians are immediately notified by email of any new concerns, and their response and resolution of the problem is recorded in the online help desk. Our customers love it. It's a great way for us and our customers to keep track of all of the computer, network, and Internet concerns that arise and to ensure that each issue is resolved in a timely manner.
Can we setup a monthly contract for unlimited ongoing computer support?
Yes, customized computer networksupport contracts are available to ensure you get the level of ongoing support you need. This may include 24/7 support for your company, including all of your remote locations.
Can you help us to reduce or eliminate all of the spam we get?
Yes, Global Edge is committed to providing you with the most advanced and comprehensive Internet security solutions available. Our anti-spam server solution reduces spam by up to 99%.
Do you offer IT managed services for our network?
What IT credentials does your IT support team have?
How long has Global Edge been providing IT network support in Calgary?
What IT network areas does Global Edge specialize in?
We are moving our office to a new location in Calgary. Can you move our entire corporate network for us?
Can you upgrade our MS Exchange Server?
Can you monitor our network?
Can you help us implement an IT disaster recovery plan?
Do have an online IT help desk?
Do you offer after hours IT network support in Calgary?
Can we setup a monthly contract with you for unlimited ongoing network support?
Can you help us to reduce or eliminate all of the spam we get?
Do you offer IT managed services for our network?
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